TERMS & CONDITIONS
Initial Assessment Bookings
Bookings for initial assessments will be confirmed once payment has been received. To avoid losing your preferred booking, I recommend making payment promptly after agreeing a date and time for your assessment.
No refunds will be given for cancellations made less than four weeks before the scheduled initial assessment appointment.
Outside of this period, I will always aim to be flexible and understanding and will be happy to reschedule where possible. I expect my clients to extend the same flexibility and consideration to me.
Follow-Up Sessions & Ongoing Support
Clients who purchase and book a block of six or more follow-up sessions following their initial assessment will receive ongoing support via WhatsApp as part of the service.
This support forms an integral part of the service and commences immediately upon booking.
Clients may contact me at any time, although please allow up to 48 hours for a response.
Refunds & Cancellation of Follow-Up Blocks
Refunds will only be given for pre-booked blocks of sessions at my discretion. I will always do my best to be fair and understanding when considering individual circumstances, and I expect my clients to do the same.
By booking a block of six or more follow-up sessions, you expressly request and agree that the service commences immediately through the provision of ongoing WhatsApp support, before the end of any applicable 14-day cancellation period. You acknowledge that, by requesting the service to commence during this period, you may be required to pay for services provided if you subsequently cancel the block before it has been fully completed.
When considering a refund, I may take into account sessions already provided, time allocated and reserved in my diary, travel and other costs incurred, the circumstances of the cancellation, and whether remaining sessions can reasonably be rescheduled or reallocated.
Where a refund is agreed, travel costs will not be included in the refund.
Respectful Communication & Conduct
All clients are expected to communicate respectfully and appropriately at all times.
Any form of disrespectful, abusive, threatening or inappropriate behaviour will not be tolerated. I reserve the right to immediately terminate a session, leave the premises and/or refuse to provide any future services if such behaviour occurs.
In circumstances where services are terminated as a result of a client's disrespectful, abusive, threatening or inappropriate behaviour, no refund will be issued.
Clients are always welcome to raise questions, concerns or disagreements regarding training or advice, provided that this is done respectfully and appropriately.
Housesit & Train
For my Housesit & Train service, a non-refundable 50% deposit will be required to confirm your dates.
Once dates are confirmed, the remainder of the total cost of stay will be due at least two weeks before the housesit commences.
Outstanding Sessions
It is the client's responsibility to chase up and book any outstanding sessions, unless I have requested that a session be rescheduled. Where I have requested the rescheduling of a session, I will arrange the new date with you.
Any outstanding sessions that have not been chased up within four weeks, unless otherwise agreed with me, will become non-redeemable and no refund will be available.
Illness & Appointments
If you are unwell, it is your responsibility to let me know before the appointment.
Failure to notify me of illness in advance may result in the appointment being terminated early, with the appointment still charged.
By making payment and returning any required booking form, and/or by commencing sessions or other services with me, you confirm that you have read, understood and agreed to these Terms & Conditions.
Bookings for initial assessments will be confirmed once payment has been received. To avoid losing your preferred booking, I recommend making payment promptly after agreeing a date and time for your assessment.
No refunds will be given for cancellations made less than four weeks before the scheduled initial assessment appointment.
Outside of this period, I will always aim to be flexible and understanding and will be happy to reschedule where possible. I expect my clients to extend the same flexibility and consideration to me.
Follow-Up Sessions & Ongoing Support
Clients who purchase and book a block of six or more follow-up sessions following their initial assessment will receive ongoing support via WhatsApp as part of the service.
This support forms an integral part of the service and commences immediately upon booking.
Clients may contact me at any time, although please allow up to 48 hours for a response.
Refunds & Cancellation of Follow-Up Blocks
Refunds will only be given for pre-booked blocks of sessions at my discretion. I will always do my best to be fair and understanding when considering individual circumstances, and I expect my clients to do the same.
By booking a block of six or more follow-up sessions, you expressly request and agree that the service commences immediately through the provision of ongoing WhatsApp support, before the end of any applicable 14-day cancellation period. You acknowledge that, by requesting the service to commence during this period, you may be required to pay for services provided if you subsequently cancel the block before it has been fully completed.
When considering a refund, I may take into account sessions already provided, time allocated and reserved in my diary, travel and other costs incurred, the circumstances of the cancellation, and whether remaining sessions can reasonably be rescheduled or reallocated.
Where a refund is agreed, travel costs will not be included in the refund.
Respectful Communication & Conduct
All clients are expected to communicate respectfully and appropriately at all times.
Any form of disrespectful, abusive, threatening or inappropriate behaviour will not be tolerated. I reserve the right to immediately terminate a session, leave the premises and/or refuse to provide any future services if such behaviour occurs.
In circumstances where services are terminated as a result of a client's disrespectful, abusive, threatening or inappropriate behaviour, no refund will be issued.
Clients are always welcome to raise questions, concerns or disagreements regarding training or advice, provided that this is done respectfully and appropriately.
Housesit & Train
For my Housesit & Train service, a non-refundable 50% deposit will be required to confirm your dates.
Once dates are confirmed, the remainder of the total cost of stay will be due at least two weeks before the housesit commences.
Outstanding Sessions
It is the client's responsibility to chase up and book any outstanding sessions, unless I have requested that a session be rescheduled. Where I have requested the rescheduling of a session, I will arrange the new date with you.
Any outstanding sessions that have not been chased up within four weeks, unless otherwise agreed with me, will become non-redeemable and no refund will be available.
Illness & Appointments
If you are unwell, it is your responsibility to let me know before the appointment.
Failure to notify me of illness in advance may result in the appointment being terminated early, with the appointment still charged.
By making payment and returning any required booking form, and/or by commencing sessions or other services with me, you confirm that you have read, understood and agreed to these Terms & Conditions.
